Job Vacancies

Romania - Romania, Macedonia · Euroanswer company jobs »

Are you fluent in one of the following languages: RUSSIAN or FRENCH or GERMAN and additionally are you decently proficient in ENGLISH ?

Euroanswer is looking to hire for a new project developed in partnership with an UK/US based TOP contact center - a leader in providing platforms, people and services to support high-value interactions at every stage of the customer life cycle.

Reports to: Team Manager
Location: Bucharest, Romania or Galati, Romania or Skopje, Macedonia

With fantastic global locations, we are able to achieve our clients’ goals through supporting in numerous languages allowing us to give our clients the global reach that is essential for business success.

We are a vibrant multicultural company that actively engage with our employees to create the ultimate happy work environment which breeds success. Creating a happier work environment starts with taking on board our employees feedback and we do this through quarterly employee surveys.

We offer the following:
- Exciting & Multicultural Working environment
- Career development throughout several areas of business through completion of Personal Development Plans
- Excellent Internal Recruitment opportunities
- Paid training
- Casual dress code
- Competitive salary
- Modern facilities and high technology devices and tools
- Fantastic holiday package
- Quarterly and Annual Social Events
- Staff Discounts
- A generous relocation package (to those applicable)

THE PERSON:
- Our employees are the future of our business which is why we invest time in recruiting the right people.
- Our people are passionate about our partnership with our clients, their role and the overall success of the company. Our people really embrace our culture in providing the highest levels of customer service possible.
- part of a multicultural and multilingual team you’ll be working in a fast paced environment and will need to be able to adapt quickly to the business and customer needs.

Responsibilities:
- Provide a warm, friendly and personal inbound customer service to prospective customers through inbound voice, email, web chat and social media.
- Take every opportunity to excel through every interaction by showing an energetic interest in customers, having a natural approach in communication, becoming a local expert and being an advocate for the brand
- Adherence to agreed processes, service level agreements and driving and exceeding individual and team targets.
- Proactively seeks ways to improve the customer experience through each interaction
- Take ownership to enhance own self development within the role to ensure sufficient knowledge to excel in the role
- Multitask and adapt in a fast paced environment
- Proactively seek feedback on ways to improve individual performance

Don't hesitate to apply to this job directly here or send your RESUME IN ENGLISH to email by 31st January, 2014.

Please include in the subject of the email the code 4RJO5 and one of the following codes depending on the preferred working location:

Bucharest, Romania: BSITE1
Galati, Romania: GSITE2
Skopje, Macedonia: SSITE3