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As one of the largest Hotel investors in the UK, Park Plaza Hotels are rapidly expanding. We have an exciting opportunity for an individual to be part of this dynamic Hotel.

Description:
Main tasks and responsibilities of the employee operations:

Assist the front office manager.
In charge of all front desk operations.
Dispatch courier mails and keep record of them.
Coordinate ID and other visitor’s cards.
Answering questions about the companies’ policies, services and handling of any client complains.
Come up with financial rate, create budget and decide which departments receive certain allocations.
Train front office employees on better customer service.
Oversee front desk operations and ensure client receives 100% satisfaction.
Resolve client complains in a timely manner and respond on time to any complaints.
Participate in interacting with guests and ensuring that shift duties are handled by front desk employees.
Handle guest security and create functional emergency procedures.
Handle all of the company’s petty cash.
In charge of faxing documents to various locations on a timely manner.

We offer:
Within Park Plaza Hotel Group we have an open and supportive working climate where trust is a key word. We offer excellent primary and secondary remuneration, an extensive development and social plan and a pleasant and informal work environment in an international setting.

To the successful candidate we will offer a competitive salary and a range of other benefits, some of which include:

· Complimentary meal on duty
· Laundry of uniforms or work attire
· Staff rates across international properties
· Friends and Family rates across international properties
· Recommend a friend employment rewards
· Discounts with approximately 2600 retailers
· Increased holiday entitlement based on length of service
· Discount on Food & Beverage throughout the group
· Various Learning and Development offers
. Salary: £3200 - £6000

If you are interested in working for an exciting, challenging and fast growing company with a passionate team, then apply within