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Chişinău · I Green Services joburile companiei »

IGreen Services is a company with offices in Tel Aviv , Sofia and Chisinau . We offer wide-ranging and customized consulting solutions for online businesses , meeting the needs and demands of any kind of company, regardless of its niche . We are flexible, 100 % involved in every project we undertake.

Our portfolio of services is diverse, we offer solutions to improve our clients’ company structure and activities or consultancy for creating and implementing medium and long term business plans. We are a young experienced team, with innovative ideas that offers daily performance and measurable results to our clients.

The perfect candidate will have:
• English proficiency – writing, speaking and listening;
• Proficiency with personal computers and Microsoft Office applications (i.e., Word, Excel, PowerPoint, Outlook)
• Excellent communication skills
• Effective listening skills
• Familiarity with CRM systems
• Ability to work under stress
• Knowledge of customer service principles and practices
• Multi-tasking capabilities
• Proper phone etiquette required
• Be able to coordinate with employees of different departments in the company
• Availability for 2 shifts schedule: 14:00-22:00; 22:00- 06:00

Responsibilities:
• Handle and solve customer complaints by phone, email and chat
• Provide accurate and complete information by using the right tools
• Respond in a prompt manner to customer inquiries
• Provide appropriate solutions and alternatives and follow up to ensure resolution
• Handle various tasks in CRM system
• Prepare weekly reports according to business needs

Offer:
Attractive salary package
Young and friendly environment
Chances of growth inside the company