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Guest relations/marketing/front office
| Dolta Ecaterina 34 ani | |
| Oraș | Chişinău |
| Program dorit | Orice |
| Descrierea cv-ului | EDUCATION
Ecademy of Economical Studies of Moldova Chisinau, Moldova Licentiate in Public Services Field of training Tourism (9) Sep 07 – Jun 11 WORK EXPERIENCE Barut Arum resort&Spa Side,Antalya, Turkey Guest Relations Manager May13 – Present • Analysed customer feedback and provided strategic directions to continuously improve overall rating • Responded to guests needs and anticipated their unstated ones • Coordinated all arrivals and departures of special guests(VIPs, SAs etc) • Coordinated and managed communication between guests and stuff and followed up to ensure complete service recovery • Produced reports, examined activities logbooks and implemented control schedule daily • Organised special events for guests (meetings, parties, Gala nights etc) Program of Cultural Exchange The Netherlands March 2012-March 2013 Granada Luxury Resort & Spa Ocurcalar,Antalya, Turkey Front Desk Shift Leader Jun 2011– Jan 12 • Supervised accurate and efficient reception operations including check in/out procedure • Supported Team Members in hanging Guest requests and enquires to ensure a positive outcome • Ensured the communication between Front Office and other hotel’s structures • Ensured a consistent, high level of customer service • Assisted with the implementations and achievement of departmental targets and objectives, work schedules, budgets, politics and procedures • Conducted training programs for the Team members Laphetos beach resort&Spa Kizilot, Manavgat, Antalya, Turkey Receptionist May 2010 – Dec 2010 • Greeted, registrated, and assigned rooms to guests • Answered telephonic, electronic and in-person queries related to hotel services and resolved any issues • Processed guests’ check in/out • Prepared and completed room, Spa and restaurant bills • Liaised with other departments of hotel • Handled payments through cash, cheks and credit cards Travel agency “Globus-tours” Odessa, Ukraine Trainee Jun 09- Aug 09 • Answered the phone, prepared emails • Provided overall administrative support • Performed data entry • Did researches to find good travel opportunities online • Helped to keep website updated • Assisted in trip planning • Provided tourists with the supportive information (such as visa requirements, cultural features of the countries etc) |
| Telefon | +373 68 216939 |
| katie.dolta@gmail.com | |
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