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Purpose of the position
- Ensure customer service through answering calls.
- Solve the basic problems of operation of the products covered by the service contract (typically software)

Primary Responsibilities
- Manages the calls acceptance and recording by users (inbound).
- Care about analysis and resolution phases of the requests in the first instance, and where necessary, active the second level operators.
- Monitors and documents problem solving activities.
- Deals with product (typically software) configuration and remote control.
- Gives information about customers status.
- Internal relations.
- Responsible for technical assistance.
- Issues related to product support.

Languages
- German
- Italian
- English
- Romanian
- Russian

Required Capabilities
Ability to choose, Control, Organize, Result oriented, Programmation , Conflict Management, Problem setting, Problem Solving, Objectives and Information Sharing, Interpersonal Effectiveness / Listening skills, Persuasion e negotiation, Emotional Stability, Interpersonal relationships Adaptability and transparency.

Expertise
- Software Microsoft Office (Word, Excel), Internet, E-mail.

External Relations
- Customers

Organizational Relationships
- Refers to call center responsible